We always aim to deliver on the delivery date we provide and ship goods within the lead times advertised at the time of purchase on our website. Please note these are set by the supplier and not Roof Giant therefore will be passed on to you the customer.ĭue to current issues across the UK logistics and courier network, some deliveries can take longer than normal which is, unfortunately, impacting customers across the UK. Please contact Roof Giant to discuss re-delivery and charges that apply. Should the delivery fail because there is no one available to accept the order please note a re-stock and failed delivery charge may apply.
#RAFTER BARS UPDATE#
Roof Giant will always update you if a delivery date changes. What happens if we have a failed delivery? Orders signed for “unchecked” will be deemed to have been received in good condition with no guarantee of replacement or refund. As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.ĭo additional charges apply if I am not in to receive the order?Īll delivery charges are based on the customer being able to accept the goods, please make sure you are at the delivery address to avoid any additional charges chargeable by the manufacturer, distributor or courier responsible for re-delivery.
#RAFTER BARS FULL#
Please contact Roof Giant within 24-48 hours with full details to enable us to inform the supplier.
#RAFTER BARS DRIVER#
All damages/items missing should be reported to the driver and signed for as damaged/and or missing. Please check your order as soon as it arrives to ensure it is as requested, and to check for any damage or items missing. Please note, any inbound additional customs fees have to be paid by the customer on receipt of delivery, Roof Giant are not liable for these additional costs. We can deliver to the ROI but will need a customers EORI reference before we can process an order, if you need a delivery to a business address. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.Īre there separate delivery rules for Republic of Ireland post-Brexit?
If we are able to deliver the product you require, additional transport costs will apply, we will be able to confirm this to you. Some suppliers/couriers will deliver to these areas but not all, please contact our sales team on 01858 455055 or email during office hours for confirmation.
This will incur a premium charge if possible.ĭo you deliver to Northern Ireland/Channel Islands/The Scottish Highlands/Isle of Wight? If you do need an urgent Saturday delivery please contact our sales team on 01858 455055 during office hours who will be able to confirm. Not as standard, our deliveries are made Monday to Friday. If you are ordering larger quantities please contact our sales team who will be able to confirm if this is possible. Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs.
#RAFTER BARS FREE#
Please contact our sales office on 01858 455055 or email and we will advise on the status of your order. While we make every effort to ensure orders are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturer’s delivery schedules.ĭo you offer FREE Delivery if I spend a substantial amount? What if my delivery doesn't turn up on time? If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible. We currently offer next day delivery on certain brands. Please note that, due to Coronavirus, deliveries may take longer than advertised. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website. The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The cost is automatically calculated when you add items to the shopping basket. Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location.
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